Published in: Hospitality Technology
Innovative Service Management Solution, Hygiene IQ, Created to Streamline Hotel Guest Service
Those staying in a hotel expect nothing short of swift customer service but post-pandemic, staff losses and budget cuts have created challenges across properties large and small. To help fill those gaps and ensure an ultra-fast response to guests’ needs, hotels are turning to an innovative sensor management system that puts extra attention where it’s needed most. Hygiene IQ is a streamlined technology designed to improve business efficiency by alerting the appropriate staff member to a guest’s request as it comes in.
Rather than having to call the front desk with each and every need, Hygiene IQ sensors are strategically placed around the guest room or any service area. With just a simple wave, a person can request additional towels in the bathroom, more pods in the coffee machine, a mini bar restock, or even when their used room service tray needs to be picked up. By way of an easy-to-use app, Hygiene IQ sends a notification to the correct staff members while management monitors to ensure it’s been completed.