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Support Center > Devices > Hygiene IQ Sensors > How to delete a sensor

How to delete a sensor

If you need to delete a sensor from your location, you can do so through the app. Follow these steps to delete a sensor:

  1. Bring your mobile device close to the sensor you want to delete.
  2. Open the Hygiene IQ app and access your location from the Customer Locations page.
    3. HIQ App - Home Page
    Customer Locations Page - Select Location
  3. Once on the Tasks page, switch tabs by selecting Rooms.
    4. Tasks page - Select Rooms tab
  4. Select the room containing the sensor you want to delete.
    5. Rooms Tab - Select Room
  5. Select the sensor you want to delete to open the Sensor Settings page.
    6. Room details page - Select Sensor
  6. Tap the Delete sensor button on the bottom of the page, and then select Yes on the pop-up prompt.
    7. Sensor Settings Page - Delete sensor Button
    Sensor Settings Page - Remove sensor pop-up

The app will delete the sensor and its associated records from the Hygiene IQ system. Once deleted, the sensor will revert to an unactivated, unassigned status. Any previous tasks related to the deleted sensor will be removed from the app.

⚠️ Important Note : Ensure your mobile device is close to the sensor during this process to maintain a strong connection and successfully complete the deletion.